When ordering from this website you are agreeing to our terms and conditions as outlined below.
There are no returns on earrings. There are no returns on hand-dyed fabric orders as these are cut and custom dyed to each customer's specifications.
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. Delivery charges are based on the weight of the purchase and country of the addressee and are based on current Royal Mail shipping rates. VAT included in all shipping charges for countries within the EU. You will always be able to see this charge before submitting your order.
All prices are inclusive of tax(for EU customers) and all orders are shipped by recorded delivery or air mail.
Our yarns are custom dyed to order. All delivery timescales are subject to product and delivery slot availability. Delivery may take up to 10 working days within the UK and up to 20 days for other parts of the world. Deliveries outside of the UK will be sent by Air Mail.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Old Town Yarns shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Old Town Yarns shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Please note that for hygienic reasons there are no returns on earrings.
There are no returns on hand-dyed fabric orders as these are cut and custom dyed to each customer's specifications.
If you need to return a product purchased from Old Town Yarns then you have 28 working days to do so. The returned goods must be in their original, unused state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories. We would recomend sending items by recorded delivery as we cannot be responsible for an items lost or missing in the post.
Please post returns to the following address:
11 Buckingham St.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by contacting us at firstname.lastname@example.org within 12 h of purchase.